UK Shipping

I aim to dispatch your order within 2 working days of your order, during busy times this may be a little longer.

Usually UK orders are sent by Royal Mail first class which aims to deliver in 1-2 working days. Larger parcels may be sent second class, Royal Mail Tracked 48 or by courier which takes three to five working days to arrive.

Weight Up To	Shipping Cost
55g	£0.99
100g	£1.44
250g	£1.98
500g	£3.94 (Signed for)
750g	£4.85 (Signed for)
1kg	£5.10 (Tracked 48)
2kg	£5.25 (Tracked 48)
5kg	£10.91 (Tracked 48)

SHIPPING ABROAD IS CURRENTLY SUSPENDED ON THIS SITE. TO PURCHASE OUTSIDE OF THE UK, PLEASE VISIT MY ETSY SITE HERE.

European Orders

All European orders will be charged for Royal Mail International Tracked and Signed or courier.    

Please note that we reserve the right to contact you if you have placed an order which is over 2kg with any additional cost of postage and will not proceed until we have your agreement to proceed. If once we have contacted you with the additional cost you do not wish to proceed we will refund your payment as soon as possible.  Also if we find that the cost on postage is substantially lower than charged we will make a refund.

Weight Up to and Including	Shipping Cost
250g	£9.15
500g	£11.65
750g	£12.75
1kg	£16.16
1.25kg	£16.60
1.5kg	£17.36
1.75kg	£17.75
2kg	£18

 

USA or Canada

Unfortunately I am no longer able to ship the the USA or Canada.

Customs Charges

For orders sent outside of the UK customs charges can sometimes be applied upon receipt of your order and are the responsibility of the customer. Customs charges and rules vary by location, so please check with your local tax office for more information on additional customs charges that may apply.

Lost parcels

Royal Mail does not consider a parcel lost unless it has been missing 15 working days in the UK, 20 days in Europe or 25 days in the rest of the world. If you believe your parcel has been lost, please email. However, we normally ask for you to wait that long before we can replace your order.

Please send an email if you wish to make a return.

Wrong address disclaimer

It is the responsibility of the buyer to make sure that the address is entered correctly.  Please double check the address as we will NOT be responsible for packages that are sent to the wrong address that was entered by the buyer.

Returns

If for any reason you are not satisfied with your purchase, please contact us within 7 days of receiving your goods and we’ll do our best to put things right.  Please be aware that cut lengths of fabric cannot be returned unless they are faulty or damaged when received.  We will cover the cost of return postage for any faulty goods - please email us before returning any items and we will exchange them or give you a full refund within 7 days of us receiving the returned faulty goods. Please ensure that proof of postage is obtained when returning goods. This does not affect your statutory rights as a consumer. If you are in the UK and you would prefer to speak to me about your return, include your telephone number when contacting us and I will call you back.